Last Updated: September 2026

maple&muse operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized and curated shopping experience (the “Services”).

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase through our Services, or when you otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using any part of our Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or can reasonably be connected to you. Personal information does not include anonymous information or information that has been processed so that it can no longer reasonably identify you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact Information, including your name, billing address, shipping address, email address, and phone number.
• Payment Information, including payment card details, financial account information, transaction details, payment confirmations, and related billing information.
• Account Information, including usernames, passwords, preferences, and account settings.
• Order Information, including products viewed, items added to your cart or wishlist, purchases, returns, exchanges, cancellations, and transaction history.
• Communication Information, including information you provide when contacting our customer support team or communicating with us.
• Device Information, including browser type, device information, IP address, network information, and other technical identifiers.
• Usage Information, including how you interact with and navigate our website and Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, when you create an account, place an order, contact us, or provide information through our Services.
• Automatically through our Services, including through cookies, analytics tools, and similar technologies.
• From service providers, who assist us with website operations, payment processing, analytics, shipping, and other business functions.
• From partners and other third-party sources, where applicable.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to process orders, complete payments, arrange shipping, manage returns and exchanges, provide customer support, maintain your account, remember preferences, improve our website, and create a better shopping experience.

Marketing and Advertising

We may use your information to send promotional emails, updates, offers, and advertisements. This may include personalized recommendations based on your browsing activity, previous purchases, or interactions with our Services.

Security and Fraud Prevention

We use personal information to protect our customers, detect and prevent fraud, verify accounts, maintain secure transactions, and protect the integrity of our Services.

Communication

We may use your information to respond to inquiries, provide customer support, send order updates, and maintain communication regarding your purchases.

Legal Compliance

We may use your information when required to comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights and the rights of our customers.

How We Share Personal Information

We may share your personal information with trusted third parties when necessary to provide our Services, including:

• Service providers that assist with payment processing, website hosting, analytics, customer support, fulfillment, and shipping.
• Marketing and advertising partners that help us provide relevant offers and promotions.
• Third parties when you request or authorize us to share your information.
• Business partners or affiliates where applicable.
• Authorities or legal entities when required by law or necessary to protect our business, customers, or Services.

Relationship With Shopify

Our store is powered by Shopify, which provides the technology platform that allows us to offer our products and Services.

Shopify may collect and process personal information related to your use of our website to provide, maintain, and improve its services. Information submitted through our website may be shared with Shopify and other service providers involved in operating our store.

For more information about how Shopify handles personal information, please review Shopify’s own privacy policies and privacy resources.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of these external websites.

We recommend reviewing the privacy policies and terms of any third-party websites you visit.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of consent.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to remove that information.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no online service can guarantee complete security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to the personal information we hold about you.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate information.
• Right to Data Portability: Request a copy of your information in a transferable format.
• Right to Opt Out: Request that we stop certain uses of your personal information, including targeted advertising where applicable.
• Communication Preferences: You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in our emails.

If you are located in the United Kingdom or European Economic Area, you may also have rights regarding restricting processing, objecting to processing, and withdrawing consent where applicable.

To exercise your rights, please contact us using the information provided below.

Complaints

If you have concerns about how we process your personal information, please contact us at:

Email: info@maple-muse.com

You may also have the right to contact your local data protection authority depending on applicable laws.

International Data Transfers

Your personal information may be transferred, stored, and processed in countries outside your country of residence.

Where required, we use appropriate safeguards to ensure your information remains protected in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact

Store Name: maple&muse
Email: info@maple-muse.com

Support Hours:
Monday to Friday: 09:00 AM – 05:00 PM

Company Information:
Company Name: maple&muse