Last Updated: September 2026

Thank you for choosing maple&muse.

At maple&muse, we are committed to providing high-quality products and ensuring a positive shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a simple return and refund process to provide you with peace of mind.

30-Day Return Policy

We accept returns within 30 days from the date of purchase.

To be eligible for a return:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging.
• You must include your original order confirmation or proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

How to Initiate a Return

1. Contact Us

Before returning any item, please contact our support team at:

Email: info@maple-muse.com

Please provide your order number and details about the item you wish to return.

2. Return Approval

Once your return request has been reviewed and approved, we will provide you with return instructions.

3. Package the Item

Please securely package the item in its original packaging and include any accessories or documentation that came with the product.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was sent due to an error on our part.

We recommend using a trackable shipping service when returning items.

Refund Process

Once we receive your returned item, it will be inspected.

We will send you an email confirming receipt of your return and informing you whether your refund has been approved or declined.

If approved, your refund will be processed and automatically returned to your original payment method within 7 business days.

Please note that processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used products
• Gift items

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

Email: info@maple-muse.com

Please include your order details and clear photos of the issue. We will review your request and work to resolve the matter as quickly as possible.

Exchanges

If you would like to exchange an item, the fastest solution is to return the original item following our return process. Once your return has been approved, you may place a new order for the desired item.

Contact Information

Store Name: maple&muse
Email: info@maple-muse.com

Support Hours:
Monday to Friday: 09:00 AM – 05:00 PM

Company Information:
Company Name: maple&muse